Leadership at dxw

At dxw, we believe that great teams need great leaders.

Leadership principles #

Whether or not they are in a formal management role, leaders at dxw are guided by these principles.

1. Set an example

   Leaders at dxw demonstrate our values in everything we do. We set high standards of behaviour and inspire both colleagues and clients to do the same.

   We demonstrate fairness, integrity, and resilience, and build trust with our actions.

2. Look after people

   Leaders at dxw promote the wellbeing of individuals, teams and communities. We encourage a supportive culture and inclusive working arrangements. We prioritise 1:1 time with people to listen and understand their particular needs.

   We support and defend colleagues in difficult situations. We identify and deal with poor performance and bad behaviour.

3. Take ownership

   Leaders at dxw welcome responsibility and accountability. We’re proactive, pick up things that need doing without being asked and push to finish the job in hand.

   We’re the first to admit mistakes, apologise when wrong and learn for next time.

4. Deliver for clients

   Leaders at dxw understand how to deliver value for each client and create the conditions for dxw to do brilliant work. We are not afraid to challenge clients or ask difficult questions.

   We think commercially and push dxw to grow and strengthen as a business.

5. Provide clarity

   Leaders at dxw communicate clearly and concisely through the right channel. We question any decisions, goals or explanations that are vague or ambiguous and work to clarify them.

   We’re open, honest and straightforward in what we say and write. And we provide specific, understandable and useful feedback.

6. Make good decisions

   Leaders at dxw use evidence and judgement to make good decisions. We know that timely decisions are important, so we don’t procrastinate or fudge. We commit to collective decisions, particularly when we originally disagreed.

   We consult broadly, seek out contrary opinions, and listen to quieter voices. We make sure we can explain our decisions, with context, rationale and evidence.

7. Point the way

   Leaders at dxw share an inspiring vision for the future of dxw, and each individual’s part in it.

   On client and dxw projects, we make sure that colleagues understand the outcomes we want to achieve and the value that they will create.

8. Build the future

   Leaders at dxw hire great people. We actively look for the widest range of candidates to strengthen our diversity.

   We encourage our colleagues to learn, develop new skills, and pursue their career aspirations, whether at dxw or elsewhere. And we give people opportunity and responsibility at the right pace for them.

   We continually improve dxw capability, and the effectiveness and efficiency of our delivery. We try out new approaches and technologies and give others the time and space to do the same.

Last updated: 20 March 2024 (history)